• Please call us for advice in the usual way. We are OPEN for all non coronavirus enquiries. Although we may not see you in the practice, we are happy to help on the phone, via video link or via Online Consult (see below). If the clinician needs to see you to further manage your problem, a face to face appointment will be arranged for you.
  • The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

Letter to Patients Herefordshire -changes to GP services

These are exceptional times and our staff are trying their best in very difficult circumstances. PLEASE DO NOT COME TO THE SURGERY UNLESS INVITED. This will help us reduce the infection risk to our practice and help protect other patients and our staff. If you have been invited to the surgery for an appointment  please be aware:

You MUST wear a face mask – a face visor does not offer sufficient protection to others. It is the practice’s responsibility to protect our staff and patients, many of whom may be vulnerable to the most severe effects of Covid-19, from unnecessary risk. Patients refusing to wear a face mask may be provided with services by means other than a face to face consultation within the practice. 


The front door is locked – please report to the side window. Once the details of your appointment are confirmed you will be asked to confirm that you have no Coronavirus symptoms and you have not been self isolating due to a household member having symptoms. You will be asked to put on your face mask/covering. On entering the building you will be asked to clean your hands with the hand santiser provided. Clinical staff will be wearing PPE – this is to protect patients and staff.

The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.


The advice issued by the Chief Medical Officer is for the individual to stay at home for 10 days (or longer if you still have symptoms) and individual’s household to self-isolate for 14 days  if you have either:

• a high temperature or

• a new continuous cough or

* loss of/change in smell or taste


Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 119 to tell them you’re staying at home.


Use the NHS 119 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days


Only call 119 if you cannot get help online.


Stay At Home advice can be found here


Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.


Information remains subject to regular change and updates. More information can be found on the NHS website here

Updates on services across Herefordshire can be found here