Non-urgent advice: An appeal from Herefordshire GP Practices

Herefordshire GPs are receiving a large number of requests for ‘rescue packs’, containing antibiotics and steroids.

 These are important for those with COPD (Chronic Obstructive Pulmonary Disease) and Asthma who have regular flare ups of their condition. Access to these drugs enables people with these conditions to treat themselves immediately, often preventing the need for further medical intervention.

 However, evidence shows that steroids are unhelpful and possibly harmful in Coronavirus infection. We also know that antibiotics are ineffective against viruses.

 In order to ensure that there is a sufficient supply of drugs for people who need them, Herefordshire GPs are asking:

– Please do not stockpile medication or ask for additional supplies that you do not need
– Please note that rescue packs will not be prescribed for those who have not previously required them.

Thank you for your cooperation and understanding.
Please help us to help you during the Coronavirus crisis.


The Electronic Prescription Service (EPS) is an NHS service. We introduced this service at the end of February 2014. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. From 3rd August 2020 we are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically. Electronic prescriptions help save the NHS money.

What does this mean for you?
Your GP will send your prescription electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your prescriptions to be ready before you arrive.

How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose: a pharmacy; a dispensing appliance contractor (if you use one).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this. Reception staff will also be asking you about your nomination when you order your prescription.

Can I change my nomination?
Yes you can. If you want to change your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit , your pharmacy or GP practice.

Non-urgent advice: Important Message to Our Patients

It has come to our attention that the organisation “Pharmacy 2 U” has used the practices’ name on its marketing material. Please note, the practice does not utilise, promote, engage with, or otherwise have any dealings with Pharmacy 2 U, and, furthermore has not given, nor has been asked, for consent for the practice name to appear on any advertising material.

Repeat Prescriptions

In the interim we will also accept prescription requests via email at [email protected]  

We have a separate number for repeat prescriptions, 01432 265269, which is open from 10.30am – 1pm and 2pm – 4pm Monday to Friday.

You can also order your prescription by following the link to the online form on this page.

The practice will process your prescription within 48 hours (2 working days) BUT please check with you local pharmacist about when your medications will be available for collection. 

Please check that your prescription is correct before having it dispensed. We cannot accept responsibility for any costs incurred relating to incorrect medicines.

 Online Prescriptions & Appointments System

We now offer an  online prescriptions & appointments system.  You can access this service on the link below.  To use this service please download the NHS app, you will need some personal identification (driving licence, passport, utility bill). Please note the online appointment booking system is currently suspended.

Repeat Request

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.